Director, GBS Operational Excellence & Services
Core
Build and scale a global shared services (GBS) model to drive efficiency, consistency, and business value across the enterprise by transitioning services and designing a scalable delivery framework.
Role type
Director, GBS Operational Excellence & Services
Builds
A global shared services service catalogue and delivery model for Finance, HR, Procurement, IT, and other enterprise functions.
Domain
Global Business Services (GBS) / Enterprise Operations / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
GBS Operations leadership, enterprise-wide change management, large-scale program management, service design methodologies, cross-functional collaboration, financial governance, stakeholder engagement
Preferred skills
MBA, Six Sigma Black Belt, ServiceNow (CSA/CIS) certification, PMP/PRINCE2/SAFe
Technologies
ServiceNow, AI, analytics platforms
Responsibilities
Define and execute the GBS service development and transition roadmap; Lead a portfolio of global service transitions across multiple enterprise functions; Establish and govern a GBS performance management framework including KPIs and SLAs; Co-lead the design of digitally enabled business services embedding automation and workflow tools; Develop data-driven business cases to quantify benefits and monitor ROI; Lead and develop a high-performing Process Excellence and Automation team.
Seniority
Director, strategic leadership & hands-on program delivery