Senior Manager Customer Support - EzyVet Software

Frisco, TXFull-time$130k–$141k2026-08-04 → 2026-11-13

On-site

Core

Lead, coach, and develop a global team of Team Leaders and agents providing world-class technical support on IDEXX ezyVet veterinary diagnostic software.

Role type

Senior Manager, Customer Support

Builds

Global 24/7 technical support operations for IDEXX ezyVet

Domain

Veterinary diagnostics and software

Deliverable

client delivery

Required skills

team leadership, strategic planning, process optimization, cross-functional partnership, performance management, escalation handling, scheduling, stakeholder communication

Preferred skills

technical troubleshooting, automation implementation, talent retention, public speaking, analytical problem-solving

Responsibilities

Lead and coach a global support team; handle escalations and client meetings; partner with Product, Engineering, and Customer Success; oversee 24/7 scheduling; drive cross-departmental strategic initiatives; implement processes to streamline issue resolution.

Seniority

Senior, hands-on IC with leadership responsibilities

About Idexx

IDEXX is seeking a Cloud Security Architect to lead our multi-cloud security architecture across AWS, Azure, and GCP environments. This senior-level position will architect and implement cloud security posture management (CSPM) solutions, drive security standards enforcement, and partner with engineering teams to embed security controls directly into cloud deployment pipelines. You will play a critical role in protecting applications that serve our global veterinary diagnostics business while enabling development teams to move fast without compromising security.