Business Success Specialist - Veterinary Software
Core
Business Support Specialist handling billing, data management, and account support for enterprise veterinary software accounts.
Role type
Business Support Specialist (Billing & Data Management)
Builds
Accurate billing processes and data management for IDEXX veterinary software products.
Domain
Veterinary Software / Healthcare Technology
Required skills
deductive reasoning, analytical skills, attention to detail, organization, multi-tasking, data management, Excel proficiency, SAP familiarity, process improvement, independent work, cross-functional collaboration, customer service, technical record-keeping, Microsoft Office.
Preferred skills
SAP, Python, Tableau, admin.ezyVet.com, process design for new products/pricing models.
Responsibilities
Process orders for new corporate groups, complete winshuttle files for billing, audit group billing for accuracy, generate billing files and supplemental documentation, consult on promotional pricing program design, generate annual account spend audits, address non-enterprise inbound customer inquiries, create and maintain process workflow documentation.
Seniority
Individual Contributor, entry to mid-level (experience not required)