Business Success Specialist - Veterinary Software
Core
Business Support Specialist handling billing, data management, and account support for enterprise veterinary software accounts.
Role type
Business Support Specialist (Billing & Account Management)
Builds
Accurate billing processes, data management files, and audit reports for IDEXX veterinary software products.
Domain
Veterinary Software / Healthcare Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
deductive reasoning, analytical skills, attention to detail, organization, multi-tasking, data management, Excel proficiency, process improvement, independent work, cross-functional collaboration, customer service, verbal and written communication, technical record-keeping, Microsoft Office.
Preferred skills
SAP familiarity, Python, Tableau, admin.ezyVet.com experience.
Technologies
SAP, Excel, Python, Tableau, admin.ezyVet.com, Microsoft Office
Responsibilities
Process orders for new corporate groups and complete billing trigger files; audit billing for specific products or groups; partner with leadership to design billing process flows for new products and pricing models; document process workflows and work instructions; generate billing files and supplemental documentation for invoicing; audit monthly promotions and adjustments against contracts; provide data management for quarterly audits; consult on promotional pricing program design; generate annual account spend audits; address non-enterprise inbound customer inquiries.
Seniority
Individual Contributor, entry to mid-level (experience not required)
