Senior Learning Service Coordinator
Core
End-to-end learning administration and operational support for learning programs, courses, and instructor-led or virtual learning events.
Role type
Senior Learning Service Coordinator (HR Shared Services)
Builds
Learning operations and administrative services for employees, instructors, and Learning teams.
Domain
Human Resources / Learning and Development
Deliverable
dashboards & analysis
Required skills
Learning Operations, LMS administration, ServiceNow case management, Data Analysis, Process Improvement, Stakeholder Management, Problem-Solving
Preferred skills
Experience with enterprise HR technology, coordinating training programs, using operational metrics
Technologies
ServiceNow, Learning Management Systems (LMS)
Responsibilities
Coordinate learning activities (scheduling, enrollment, logistics), manage service requests via ServiceNow, maintain LMS data and records, troubleshoot LMS issues, support reporting and data integrity, create process documentation, perform financial processes (quotes, PRs).
Seniority
Mid-level, hands-on IC