VoIP Engineer - Hybrid
Core
Design, configure, and maintain enterprise VoIP infrastructure and support voice network operations for a global manufacturing client.
Role type
Senior VoIP Engineer (Hybrid/Onsite)
Builds
Cisco Unified Communications Manager (CUCM), Emergency Responder (CER), Unity Connection (CUC), and Session Border Controllers (CUBE) environments.
Domain
Telecommunications / IP Networking
Required skills
Cisco voice technologies (CUCM, CER, CUC, UCCX, Expressway, Webex Calling), SIP, H.323, MGCP, RTP, IP routing, switching, QoS, root-cause analysis, incident resolution, network diagramming, SOP creation
Preferred skills
CCNP Collaboration, ServiceNow ITSM/CMDB, ITIL, enterprise data center infrastructure, project management, vendor coordination
Technologies
Cisco, CUCM, CER, CUC, UCCX, Expressway, Webex Calling, SIP, H.323, MGCP, RTP, ServiceNow, ITSM, CMDB, ITIL, Windows (via careerplan.io/jobs/Genesis10-VoIP-Engineer---Hybrid-voip-engineer-hybrid-at-genesis10)
Responsibilities
Lead voice network development and software implementation projects; Provide Level 2 and Level 3 support for voice issues (packet loss, jitter, latency); Configure Cisco ISR and multilayer switches for voice; Support migration to Cisco Webex Calling; Manage route patterns, translation rules, and calling search spaces; Develop and maintain voice solution documentation; Coordinate with carriers and vendors on number porting; Oversee patching, backups, and firmware upgrades for voice gateways and servers.
Seniority
Senior, hands-on IC
