IT Analyst - Onsite
Core
Provide Tier 1 technical support, manage user accounts, and maintain hardware/software for a manufacturing company.
Role type
IT Analyst (Help Desk / Desktop Support)
Builds
IT support services for end users
Domain
Manufacturing / IT Infrastructure
Required skills
Active Directory, Group Policy Objects (GPOs), PowerShell scripting, Windows OS management, hardware troubleshooting, network component support, Office 365 administration, Citrix/VMware support
Preferred skills
System documentation, manufacturing environment experience
Technologies
Active Directory, Citrix, Cisco, Firmware, Hardware, Network, Office 365, PowerShell, VPN, VMware, Windows
Responsibilities
Build relationships with end users and provide Tier 1 customer service and technical support. Implement, install, configure, monitor, troubleshoot, and evaluate Microsoft Windows operating systems. Resolve help desk tickets, diagnose system failures, and perform system management tasks. Manage Active Directory and Office 365 users, computers, and mailboxes. Install, maintain, and troubleshoot network components and peripherals. Support administration of Citrix, EMC, and VMware environments. Maintain documentation of technical maintenance procedures.
Seniority
Mid-level (2+ years experience)