IT Support Manager
Core
Manage and oversee the local IT support team in the Albania office, handling technical support, equipment management, and system administration for on-site and remote users.
Role type
IT Support Manager (Team Lead)
Builds
IT support operations, user access management, and system reliability for the Albania branch
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Team management, IT support operations, hardware/software troubleshooting, Google Workspace administration, user access management, onboarding/offboarding, virtual server management, Windows/Linux administration, automation tools (Make/Integromat, Zapier, Monday.com, Freshdesk, Slack), networking protocols
Preferred skills
Cloud platforms experience, Make/Integromat/Zapier/Monday.com experience (via careerplan.io/jobs/F9-007-9F-162-it-support-manager-at-bulls-media)
Technologies
Google Workspace, Monday.com, Freshdesk, Slack, Make/Integromat, Windows, Linux
Responsibilities
Manage and oversee the local IT support team; Monitor ongoing work and ensure support cases are handled effectively; Take responsibility for IT equipment purchasing, setup, maintenance, and inventory; Install, configure, maintain, and upgrade computer hardware, components, and software; Provide administration and support for Google Workspace; Manage users, permissions, and access rights; Handle IT-related employee onboarding and offboarding; Provide technical support to company employees; Troubleshoot hardware and software issues; Manage virtual servers and operating systems; Support integration and configuration of business applications.
Seniority
Mid-level, hands-on IC with management responsibilities