Web Intelligence Analyst
Core
Customer Success Specialist leveraging OSINT expertise to drive product adoption, onboarding, and customer satisfaction for public safety and security clients.
Role type
Customer Success Specialist (OSINT focus)
Builds
Customer onboarding, training programs, OSINT reports, and product use cases
Domain
Digital intelligence, Open Source Intelligence (OSINT), Public Safety
Deliverable
dashboards & analysis
Required skills
OSINT analysis, customer onboarding, product training, stakeholder communication, data interpretation, public speaking, report writing
Preferred skills
None stated
Technologies
None stated
Responsibilities
Collaborate with customers to understand operational and technical needs; Lead customer onboarding with proactive support and best practice guidance; Train and educate customers on product usage; Develop product expertise and recommend enhancements; Deliver training sessions and product demonstrations; Conduct open-source investigations to generate use cases; Create comprehensive OSINT reports
Seniority
Mid-level (3+ years experience)