Technical Customer Service Specialist DACH (m/w/d)
Core
Technical support specialist for automatic pool cleaning robots, serving customers, distributors, and service partners in the DACH region.
Role type
Senior IC technical customer service specialist
Builds
After-sales support and service coordination for Maytronics pool robots
Domain
Consumer robotics / Pool automation
Deliverable
client delivery
Required skills
technical troubleshooting, service case management, stakeholder coordination, continuous improvement analysis, training delivery, product introduction support (via careerplan.io/jobs/E3-008-27-07E-technical-customer-service-specialist-dach-mwd)
Preferred skills
experience with international teams, willingness to travel within DACH region
Technologies
automatic pool cleaning robots
Responsibilities
Provide technical support to customers and service partners; Manage service cases from initial inquiry to resolution; Coordinate with repair centers and internal technical teams; Identify recurring issues and contribute to service improvement; Organize and conduct technical training sessions; Support the launch of new products and technologies
Seniority
Mid-level, hands-on IC
