Billing and Collections Specialist
Core
Support Kaltura's billing and collections activities by preparing accurate customer invoices, following up on outstanding balances, and resolving payment issues. (via careerplan.io/jobs/E2-00D-02-37C-billing-and-collections-specialist)
Role type
Billing and Collections Specialist
Builds
Customer invoices and payment collections for a global SaaS video platform
Domain
SaaS / Technology
Required skills
customer invoicing, payment follow-up, account reconciliation, dispute resolution, billing adjustments, credit memos, month-end close support, Salesforce, financial systems (NetSuite/Sage Intacct), Excel, analytical skills, organizational skills, problem-solving
Preferred skills
customer invoicing portals, high-volume account management, SaaS/technology industry experience
Responsibilities
Review customer agreements and order forms to ensure accurate booking and invoice generation; Prepare, issue, and deliver customer invoices while maintaining accurate billing records; Manage collections activities for open and past-due accounts including customer outreach and payment tracking; Investigate and resolve billing, payment, and account discrepancies; Process billing adjustments, credit memos, cancellations, and vendor/customer account documentation; Support month-end close activities, reporting, account reconciliations, and ongoing billing processes