Expert(e) Experience Client - F/H/NB - CDI
Core
Transforming spontaneous customer feedback into actionable insights to improve visitor experience at Disneyland Paris.
Role type
Senior data analyst (customer experience)
Builds
Actionable reports and data quality standards for operational teams
Domain
Tourism / Customer Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, Report production, Project management, Data quality control, Stakeholder communication, Trend analysis
Preferred skills
Python, Advanced Excel, Public speaking
Responsibilities
Ensure data reliability and quality control for customer feedback, Monitor and analyze mystery shopper programs, Prepare data and reporting for management instances, Propose corrective actions based on operational situations
Seniority
Senior, hands-on IC
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