Bilingual (Spanish/English) Consumer Contact Professional I - Monday, Tuesday, Wednesday, Friday, Saturday schedule
Based in United States
Core
Handles telephone calls providing customer service, answering questions, solving problems, and educating customers about bank products in English and Spanish.
Role type
Consumer Contact Professional (Call Center)
Builds
Customer service interactions and product education
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
English fluency, Spanish fluency, telephone communication, data entry, problem solving, product knowledge
Responsibilities
Handle customer calls professionally, provide accurate product information, solve customer problems without transfer, educate customers on self-service channels, enter customer data into systems, suggest process improvements