Customer Support Operations Specialist
Core
Manage on-site customer activities and provide initial assistance for incoming phone and email queries regarding enterprise storage platforms.
Role type
Customer Support Operations Specialist
Builds
Operational support for enterprise storage solutions
Domain
Enterprise Storage / IT Support
Deliverable
client delivery
Required skills
Multitasking, analytical thinking, problem-solving, hardware/software support experience, knowledge base management
Preferred skills
Experience in similar roles, experience in hardware/software support
Technologies
Enterprise storage platforms, InfuzeOS, G4 cyber and AI storage solutions
Responsibilities
Initiate and manage on-site customer activities, engage with Tier-3 Support and Technical Advisers, provide initial assistance to incoming phone calls and email queries, maintain and improve internal knowledge base and workflows
Seniority
Individual Contributor
