Tech National Support
Core
Third-level technical support and field troubleshooting for digital imaging equipment, including printer diagnostics, MICR issues, and media-related interactions.
Role type
Senior Field Service Engineer (Technical Support)
Builds
Field service operations, equipment maintenance, and post-sales support for digital imaging solutions
Domain
Digital Imaging / Printing Technology
Required skills
Field service experience, printer knowledge, diagnostic applications, networking, multiple operating systems (Windows Server, Linux), troubleshooting, MICR troubleshooting, media interaction knowledge, physical mobility (lifting 50 lbs, standing for entire shifts), shift work adaptability
Preferred skills
Associate degree in Mechanical or Electronics, TDM print market knowledge, PLC or control software knowledge, digital workflows in color environment, A+ certification, Network+ certification, MCSE certification, Advanced color certification
Technologies
CRM, Linux, Mobile, Network, PLC, REST, Security, Windows
Responsibilities
Provide third-level technical support to field engineers, troubleshoot equipment issues, support new product introductions and installations, train others on adjustments and repairs, audit accounts and equipment for performance, escalate issues to reduce customer downtime, maintain and update problem records, create documents for knowledge base, troubleshoot MICR issues, interface with development teams and vendors, report field obstacles
Seniority
Mid-Senior, hands-on IC
