End User Support Engineer
Core
Providing 1st and 2nd line desktop support, device management, and AV support to the internal customer base.
Role type
End User Support Engineer
Builds
Internal IT support services and device readiness
Domain
Fintech / IT Operations
Required skills
Windows 11, Intune, Microsoft 365, Autopilot, Macbooks/Jamf, device deployment, AV support, remote work support, incident management, process optimization
Preferred skills
ITIL support environments, modern AV solutions, telephony cloud solutions, server hardware maintenance, large-scale project rollouts
Technologies
Windows 11, Intune, Microsoft 365, Autopilot, Jamf
Responsibilities
Provide 1st and 2nd line desktop support services, ensure laptops and desktops are built and ready for deployment, manage work flow and escalate issues, provide first point of contact support including guidance and training, onboard new staff and exit leavers, provide AV support for video conferencing suites, support remote working, manage customer expectations, document incidents and problems, optimize support processes
Seniority
Mid-level, hands-on IC
