Business Analyst
Core
Translate business needs into actionable requirements for a Pega CRM platform to improve customer journeys and operational workflows.
Role type
Senior Business Analyst (CRM/Process Optimization)
Builds
Customer onboarding, servicing, financial crime, and operational workflows within a Pega CRM environment.
Domain
Financial Services / Customer Relationship Management (CRM)
Deliverable
product features
Required skills
Requirements gathering, process mapping, user story creation, Agile facilitation, stakeholder engagement, process documentation, workflow diagramming, impact assessment, UAC coordination
Preferred skills
Pega CRM platform experience, API/System integration knowledge, SDLC awareness, Business Analysis/Agile/Pega certifications
Technologies
Pega, Miro, Visio, Figma