Technicien(e) Satisfaction Assistance Routière
Core
Process road assistance claims to ensure member satisfaction by analyzing circumstances, facilitating settlements, and authorizing payments.
Role type
Customer service technician (road assistance claims)
Builds
Road assistance service claims resolution
Domain
Insurance / Roadside assistance
Deliverable
client delivery
Required skills
claim analysis, settlement facilitation, payment authorization, internal system data entry, customer empathy, negotiation, conflict resolution, computer literacy
Preferred skills
automotive mechanics experience, troubleshooting experience, functional English
Responsibilities
Receive and process road assistance claim requests, analyze claim circumstances, facilitate resolutions and authorize payments, document cases in internal systems, collaborate on administrative tasks to support the team
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