Healthcare Virtual Assistant - Patient Services Coordinator & Appointment Conversion (Onsite)
Core
Patient Services Coordinator supporting a US-based healthcare practice by managing inbound calls, conducting consultative conversations to build trust, and converting new patient inquiries into scheduled appointments.
Role type
Patient Services Coordinator (New Patient Conversion)
Builds
Scheduled patient appointments and intake processes (via careerplan.io/jobs/C9-006-4C-276-healthcare-virtual-assistant-patient-services-coordinator-appointment-conversion-onsite-at)
Domain
Healthcare / Patient Services
Deliverable
client delivery
Required skills
consultative sales, patient intake management, insurance eligibility verification, EMR data entry, appointment scheduling, referral coordination, prior authorization support, empathetic communication, process adherence
Preferred skills
experience in healthcare administration, sales, or customer service, ability to handle 10–12 minute conversations, high emotional intelligence
Technologies
EMR systems, scheduling software, email, computers
Responsibilities
Answer inbound calls from prospective and existing patients, engage patients in consultative conversations to understand needs, educate patients about services and the appointment process, guide qualified patients toward scheduling appointments, manage appointment scheduling and confirmations, assist with intake paperwork and follow-ups, perform insurance eligibility verification, support referral management and prior authorization, maintain accurate patient records and EMR data entry
Seniority
Individual Contributor, entry to mid-level