Technical Hardware/Software Support Engineer/Field Applications Engineer
Core
Front-line technical support for DTS hardware and software systems, diagnosing issues, supporting installations, and ensuring customer satisfaction.
Role type
Technical Support Engineer (Hardware/Software)
Builds
Customer support solutions, system setups, and technical documentation for DTS products. (via careerplan.io/jobs/C8-009-A1-F60-technical-hardwaresoftware-support-engineerfield-applications-engineer)
Domain
Aerospace & Defense, Automotive testing, Data acquisition
Deliverable
client delivery
Required skills
Electronics/Engineering degree, Data acquisition, Sensors, Embedded systems, Troubleshooting, System configuration, Calibration, Technical documentation, Project management, Remote/on-site support
Preferred skills
Automotive crash, Flight test, Aerospace & Defense experience
Technologies
DTS software products, Outlook, Word, Excel
Responsibilities
Diagnose and resolve customer issues for DTS hardware/software, Respond to support tickets, Test and verify system performance, Support sensor installation and system setup, Maintain technical documentation and knowledge base, Collaborate with engineering teams on product improvements, Provide remote and on-site support and training
Seniority
Mid-level, hands-on IC