Customer Support Analyst (Part Time)
Core
Deliver world-class support to customers via email, chat, and virtual meetings while troubleshooting technical issues and managing the ticket lifecycle.
Role type
Customer Support Analyst
Builds
ChargeAfter's embedded lending platform for merchants and financial institutions (via careerplan.io/jobs/C5-004-80-37F-customer-support-analyst-part-time-at-chargeafter)
Domain
Fintech / Embedded Lending
Deliverable
client delivery
Required skills
ticket lifecycle management, RESTful API log analysis, Google Cloud Platform (GCP) troubleshooting, CRM maintenance, data analysis (Mixpanel, Power BI), technical documentation creation
Preferred skills
experience with Azure, Excel, Google Sheets, Jira, ServiceNow, Zendesk, retail customer service
Technologies
Google Cloud Platform, Mixpanel, Power BI, Jira, ServiceNow, Zendesk, Azure, RESTful APIs
Responsibilities
Deliver support via email, chat, and virtual meetings; troubleshoot technical bugs using GCP and API logs; monitor platform activity; update and maintain the CRM; identify opportunities to enhance support processes.
Seniority
Junior, 0-3 years experience (students eligible)