Technical Support Engineer
Core
Identify, diagnose, and resolve customer issues for PlainID's Agentic Identity Platform, coordinating with internal teams to ensure system stability.
Role type
Technical Support Engineer (Tier 2)
Builds
Resolved customer incidents and stabilized identity authorization workflows
Domain
Cybersecurity / Identity Management / Cloud Infrastructure
Deliverable
client delivery
Required skills
Kubernetes, Docker, Linux systems, REST APIs, SQL, networking concepts (DNS, load balancers), troubleshooting, documentation
Preferred skills
Cloud platforms (AWS, Azure, GCP), authentication technologies (OAuth 2.0, OIDC, JWT, SAML, IAM)
Responsibilities
Taking ownership of customer issues and prioritizing based on urgency; Researching, diagnosing, and troubleshooting system issues; Coordinating support case resolution with Sales, Professional Services, and Product teams; Following standard procedures for escalation of critical or unresolved issues
