Senior TSE - SECURE
Core
Senior Technical Support Engineer providing remote support for CSP clients, diagnosing and resolving intricate application issues on Kubernetes clusters, and acting as a high-level technical lead during critical outages.
Role type
Senior IC Technical Support Engineer (Kubernetes/Cloud Native)
Builds
Production support for network intelligence and security solutions for Tier-1 global telcos
Domain
Telecommunications / Network Security / Cloud Native
Required skills
Kubernetes troubleshooting, API troubleshooting, backend mobile application support, fault isolation, root cause analysis, script writing, technical documentation, stakeholder communication
Preferred skills
CKA/CKAD certifications, Grafana/Prometheus dashboard creation, NoSQL database experience (MongoDB, SeaweedFS)
Technologies
Kubernetes, Helm, Sidecar injection, PVC/PV management, Grafana, Prometheus, MongoDB, SeaweedFS
Responsibilities
Diagnose and resolve intricate application issues on Kubernetes clusters; Provide technical services including writing scripts and troubleshooting; Manage support cases to ensure timely resolution; Publish Technical Support Bulletins and documentation; Review technical documentation for training and marketing; Provide configurations and best practices to customers; Act as a high-level technical lead during critical outages; Participate in weekend on-call rotation
Seniority
Senior, hands-on IC