Technical Support Engineer
Core
Provide remote technical support and troubleshooting for network intelligence and security solutions used by Tier-1 CSP clients.
Role type
Senior IC technical support engineer (network security)
Builds
Network intelligence and security solutions for service providers and enterprises
Domain
Telecommunications, Network Security, Cloud Infrastructure
Deliverable
client delivery
Required skills
Linux administration, shell scripting, log parsing, incident triage, fault isolation, root cause analysis, Wireshark/Tcpdump, Kubernetes, AWS
Preferred skills
CKA, CCNA, Red Hat, Diameter Protocol, 4G/5G call flows, ISP/mobile operator experience
Technologies
Linux, Kubernetes, AWS, Wireshark, Tcpdump
Responsibilities
Support and troubleshoot application issues on Linux-based systems and clusters, Perform incident triage and provide best-practice guidance, Manage support cases, Prepare technical documentation for the Knowledge Base, Work with Engineering to improve product operability, Participate in weekend on-call rotation
