Systems Administrator
Core
Provide customer support and technical assistance for a Research, Development, Test and Evaluation program in a JWICS environment.
Role type
Systems Administrator (IT Support)
Builds
Secure terminal equipment, network drives, printers, and user accounts within a military-grade network.
Domain
Defense / Information Assurance
Deliverable
client delivery (via careerplan.io/jobs/Bowhead-Systems-Administrator-systems-administrator-at-bowhead)
Required skills
Active Directory, hardware troubleshooting, network security, ServiceNow, Windows, Linux, physical security standards, asset auditing, security anomaly reporting
Preferred skills
Security+ CE, GSEC, SSCP, CCNA Security, LAN/WAN administration
Technologies
Active Directory, KVM, LAN, Linux, ServiceNow, Windows
Responsibilities
Help users with Active Directory account requests, password resets, and JWICS token or PKI credential issues; Perform initial troubleshooting of hardware, peripherals, and software connectivity problems; Record user inquiries, incidents, and service requests in ServiceNow; Provide desktop support for standard applications, email setup, and mapping secure network drives and printers; Monitor escalated tickets and keep users informed about status; Coordinate with logistics staff to repair or replace defective secure terminal equipment; Promote adherence to acceptable-use policies and physical security standards; Track and audit local JWICS hardware assets; Report suspected security anomalies or unauthorized access attempts to security officers.
Seniority
Mid-level, hands-on IC