Partner Support Specialist
Core
Lead client onboarding, troubleshoot platform issues, and drive resolution for SaaS clients while collaborating with internal teams.
Role type
Senior IC Partner Support Specialist
Builds
Client success outcomes and platform adoption
Domain
SaaS / Customer Success
Deliverable
client delivery
Required skills
Client onboarding, troubleshooting, root cause analysis, difficult conversation management, cross-functional collaboration, project prioritization
Preferred skills
Healthcare/telehealth experience, CRM/ticketing system familiarity, account growth strategies
Technologies
Microsoft Teams, Office 365, CRMs, ticketing systems
Responsibilities
Onboard new clients through kickoff calls and training, monitor client adoption, troubleshoot workflow and platform issues, lead difficult client conversations, translate client issues for engineering, track issues to resolution, gather feedback for process improvement, work with sales on renewals and upsells
Seniority
Mid-level, hands-on IC