Partner Support Specialist | On-Site, Barranquilla
Core
Lead client onboarding, training, and support for SaaS partners, acting as a trusted point of contact to troubleshoot issues and drive solutions.
Role type
Senior IC Partner Support Specialist
Builds
Client adoption and successful platform implementation
Domain
SaaS / Partner Success
Deliverable
client delivery
Required skills
Client onboarding and training, troubleshooting workflow issues, root cause analysis, difficult conversation management, cross-functional collaboration, project prioritization
Preferred skills
Healthcare/telehealth experience, CRM/ticketing system familiarity, account growth strategies
Technologies
CRMs, ticketing systems, support platforms
Responsibilities
Onboard new clients through kickoff calls and training sessions, monitor client adoption and identify issues early, troubleshoot platform and process issues, translate client issues for Product and Engineering, track open issues to resolution, gather client feedback, collaborate on renewals and upsell opportunities
Seniority
Mid-level, hands-on IC