Partner Support Specialist
Core
Lead client onboarding, troubleshoot platform issues, and drive adoption for SaaS clients while identifying expansion opportunities.
Role type
Senior IC Partner Support Specialist
Builds
Client success outcomes, platform adoption, and renewal/expansion pipelines
Domain
SaaS / B2B Technology
Deliverable
client delivery
Required skills
Client onboarding and training, troubleshooting workflow issues, root cause analysis, managing difficult client conversations, translating technical issues for engineering, tracking issues to resolution, identifying upsell opportunities, multi-project prioritization
Preferred skills
Healthcare/telehealth domain experience, direct Product/Engineering collaboration, CRM/ticketing system expertise, commercial account growth experience
Technologies
Microsoft Teams, Office 365, Windows 11, CRMs, ticketing systems, support platforms