Partner Support Specialist
Core
High-ownership client-facing role leading onboarding, training, troubleshooting, and resolution of client issues for a SaaS platform.
Role type
Senior IC Partner Support Specialist
Builds
Client adoption, trust, and successful platform implementation
Domain
SaaS / Client Success
Deliverable
client delivery
Required skills
client onboarding and training, troubleshooting workflow issues, root cause analysis, difficult conversation management, cross-functional collaboration, project prioritization
Preferred skills
healthcare/telehealth domain experience, product/engineering team collaboration, CRM/ticketing system familiarity, account growth strategies
Technologies
Microsoft Teams, Office 365, Windows 11, wired Ethernet
Responsibilities
Onboard new clients through kickoff calls and training sessions; troubleshoot platform and process issues; lead difficult client conversations; translate client issues into actionable information for internal teams; track issues to resolution; identify upsell opportunities; manage multiple client priorities simultaneously