MACD Representative – VoIP Provisioning & Technical Support
Core
Provisioning and managing customer voice services within a hosted VoIP environment, including configuration, activation, and documentation.
Role type
VoIP provisioning and technical support representative (via careerplan.io/jobs/BA-006-31-372-macd-representative-voip-provisioning-technical-support)
Builds
Customer voice services and telephone number porting
Domain
Telecommunications / VoIP
Required skills
VoIP provisioning, BroadWorks, telephone number porting, technical support, help desk, networking concepts, Microsoft Teams, Office 365, ticketing systems
Preferred skills
Telecommunications provisioning, BroadWorks platforms, service management systems, voice service activation
Responsibilities
Review site surveys and scope-of-work documentation, participate in voice gap analysis, use proprietary tools to design voice services, manage telephone number porting, monitor order status and escalate issues, maintain accurate provisioning updates, communicate technical requirements to stakeholders
Seniority
Entry-level, hands-on IC
