Senior Technical Account Manager
Core
Primary technical advocate and strategic advisor for enterprise customers, bridging them with Product, Engineering, and Security teams to ensure measurable value from the Onyx platform.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Post-sale relationships, integration into customer environments, and success plans tied to security outcomes.
Domain
B2B SaaS, Cybersecurity, AI/ML, Cloud Security
Deliverable
client delivery
Required skills
Enterprise account management, cybersecurity knowledge, cloud platforms (AWS/Azure/GCP), scripting (Python/Bash), REST APIs, executive communication, cross-functional collaboration
Preferred skills
AI/ML platforms, LLM tooling, agent frameworks, startup experience, CRM/ticketing systems
Technologies
Python, Bash, AWS, Azure, GCP, REST APIs, SIEM, SOAR
Responsibilities
Own the technical relationship for assigned enterprise accounts; advise practitioners on deployment and executives on AI risk posture; lead integration into customer environments; troubleshoot issues and write scripts for diagnostics; monitor account health and lead QBRs.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/BA-005-9A-274-senior-technical-account-manager-at-onyx-security)
