Customer Success Manager, AEC
Core
Own the full customer lifecycle for AEC accounts, driving onboarding, adoption, and renewals for enterprise engineering and construction firms.
Role type
Senior Customer Success Manager (AEC/Infrastructure)
Builds
Enterprise relationships and product adoption for subsurface infrastructure intelligence platform
Domain
Construction-tech / AEC / Infrastructure software
Required skills
Customer lifecycle management, enterprise account management, renewal negotiation, stakeholder management, churn risk mitigation, cross-functional partnership, data analysis
Preferred skills
SUE/GIS/CAD familiarity, civil/utility engineering workflows, high-growth SaaS scaling experience
Technologies
AI tools (Claude), dashboards (via careerplan.io/jobs/B6-00F-39-E61-customer-success-manager-aec-at-4m-analytics-ltd)
Responsibilities
Lead onboarding and implementation for new enterprise accounts, manage renewal negotiations to protect and grow ARR, build strategic relationships with project-level users and executive sponsors, identify expansion opportunities, track account health and usage to mitigate churn, serve as internal voice of the customer feeding insights into product roadmap.
Seniority
Senior, hands-on IC
