Technology Support Engineer
Core
Resolve incidents and problems across multiple business system components to ensure operational stability, while creating change requests and updating documentation.
Role type
Senior Technology Support Engineer (API Management)
Builds
Operational stability for business system components and API gateway services
Domain
Technology / API Management / Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Expert proficiency in Apigee, API management, gateway technologies, troubleshooting complex integration issues, log and system metrics analysis
Preferred skills
Boomi Atomsphere Integration, cloud-based platforms, service-oriented architecture
Responsibilities
Collaborate with vendors and service management teams for issue analysis, coordinate with cross-functional teams for timely resolution, mentor team members, monitor system performance and proactively identify risks
Seniority
Senior, hands-on IC with team management responsibilities
