Custom Software Engineer
Core
Design, configure, and automate ServiceNow ITSM workflows and change governance controls to support enterprise application release pipelines.
Role type
Senior ServiceNow ITSM Engineer (DevOps & Change Management)
Builds
Automated change records, CI/CD integration pipelines, and governance guardrails within ServiceNow
Domain
IT Service Management (ITSM) / DevOps / Change Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ITSM, ServiceNow DevOps Change Velocity Module, GitLab CI/CD integration, ServiceNow scripting, change governance frameworks, API integration
Preferred skills
Vulnerability management tooling (SAST, container scanning), RIAM risk classification, regulated financial services experience
Technologies
ServiceNow, GitLab, CI/CD pipelines, APIs
Responsibilities
Own the design and configuration of the ServiceNow DevOps Change Velocity Module; Lead GitLab–ServiceNow integration for automated change record creation; Define and maintain change governance guardrails and approval workflows; Collaborate with compliance teams to extend SAR to new change types; Advise on change categorization, risk assessment, and audit evidence standards; Support onboarding of application teams onto the Standard Application Release (SAR) program.
Seniority
Senior, hands-on IC
