Technology Support Engineer
Core
Resolve incidents and problems across multiple business system components to ensure operational stability.
Role type
Technology Support Engineer
Builds
Operational stability for business system components
Domain
Contact Center Technology
Deliverable
client delivery
Required skills
Genesys Cloud CX proficiency, incident management, change management, vendor collaboration, system performance monitoring
Preferred skills
Experience with cloud-based contact center solutions
Technologies
Genesys Cloud CX
Responsibilities
Resolve incidents and problems across business system components, create and implement Requests for Change (RFC), update knowledge base articles, collaborate with vendors and service management teams, monitor system performance to proactively identify issues, support junior team members with technical guidance
Seniority
Mid-level, hands-on IC
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