Business Advisory New Associate
Core
End-to-end onboarding and activation of business and enterprise accounts, including technical troubleshooting for platform integrations, API failures, and authentication issues.
Role type
Junior IT Operations Associate (Account Onboarding & Technical Support)
Builds
Business account configurations, API integrations, and platform reliability for enterprise partners
Domain
Technology Operations / Platform Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
REST APIs, JSON, Webhooks, Cloud applications, System integrations, Authentication flows, MFA, Troubleshooting methodologies, Incident management, Log analysis, Root cause analysis
Preferred skills
Business service partner support, Ads/Messaging platform experience, CRM/Ticketing tools, Enterprise customer escalations, Integration support workflows
Technologies
REST APIs, JSON, Webhooks, Cloud applications, MFA, Monitoring tools
Responsibilities
Manage end-to-end onboarding and activation of business and enterprise accounts; Diagnose and resolve technical issues across business accounts and platform integrations; Work directly with business partners and enterprise customers to resolve technical blockers; Track and maintain issue resolution SLAs and onboarding KPIs; Develop troubleshooting documentation, SOPs, and knowledge articles.
Seniority
Junior, supervised IC