Helpdesk Operator (All shifts)
Core
First point of contact for hospital staff to handle service requests, coordinate support teams, and manage scheduling in a healthcare facilities environment.
Role type
Facilities Management Helpdesk Operator
Builds
Hospital support services coordination and staff scheduling
Domain
Healthcare / Facilities Management
Deliverable
client delivery
Required skills
Service request logging, issue escalation, schedule management, customer service, data entry, conflict resolution
Preferred skills
Healthcare environment experience, familiarity with helpdesk software
Responsibilities
Respond to service requests via phone, email, and in person; log and prioritize requests in the helpdesk system; assign or escalate issues to appropriate teams; provide updates to staff; maintain accurate data in the Maintenance Management System; ensure compliance with hospital policies and safety standards.