Equipment Specialist
Core
Oversee product health and performance for mining customers to maximize satisfaction and minimize downtime.
Role type
Senior customer-facing equipment specialist (heavy equipment)
Builds
Parts and service demand planning, reliable component forecasts
Domain
Mining services / Heavy equipment
Deliverable
client delivery
Required skills
Customer relationship management, technical troubleshooting, maintenance planning, downtime analysis, CRM data capture, parts product knowledge
Preferred skills
Caterpillar fleet familiarity, mining industry background
Technologies
AMT, CRM
Responsibilities
Build understanding of customer maintenance and production plans to identify improvement opportunities; Provide customers with technical support as their single point of contact; Conduct scheduled inspections to prevent premature failures; Accurately record downtime events and maintain component forecasts; Capture commercial insights to support parts and service demand planning