Mid-Market Customer Success Manager
Core
Drive growth, adoption, retention, and expansion for Notion's enterprise customers by partnering with them to build AI-powered workflows that solve specific business problems.
Role type
Mid-Market Customer Success Manager (Enterprise)
Builds
AI-powered workflows and customer success programs for Fortune 500 companies and large teams
Domain
SaaS / AI / Productivity
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end customer journey management, discovery skills, technical concept understanding, value articulation, playbook creation, cross-functional collaboration, ambiguity navigation
Preferred skills
Notion power user experience, multi-commercial model experience, early-stage startup hiring experience, prior Notion usage
Technologies
Notion, AI tools
Responsibilities
Lead AI workshops to build and deploy workflows, identify and qualify expansion opportunities, co-build customer success plans, partner with AEs on growth strategy, document and share key findings with the organization
Seniority
Mid-level, hands-on IC