Experience - Experience Consultant
Core
Frontline consultant delivering premium member experiences, managing reception, bookings, payments, and member interactions at a fitness club.
Role type
Frontline customer service consultant
Builds
Member journey and club operations
Domain
Fitness and wellness
Deliverable
product features
Required skills
Customer service, reception management, payment processing, member engagement, problem resolution, administrative accuracy, shift reliability
Preferred skills
Fitness industry experience, retail experience, hospitality experience, high-profile brand experience
Responsibilities
Manage reception flow including check-ins, enquiries, bookings and payments; Handle member questions, requests and issues promptly; Maintain strong knowledge of memberships, products, services and club offerings; Support smooth class bookings, access control and member communications; Follow all administrative processes accurately including data entry and system use; Proactively engage members to connect beyond transactions.
Seniority
Junior, frontline IC
