Customer Service Officer
Core
Provide exceptional customer service to clients, resolve complaints, and process orders/returns via phone, email, and chat.
Role type
Customer Service Officer
Builds
Customer satisfaction and operational efficiency for product/service clients
Domain
General retail / service operations
Deliverable
client delivery
Required skills
customer inquiry resolution, complaint handling, order processing, returns management, inventory management, multitasking, Microsoft Office proficiency, MYOB proficiency
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer complaints and issues; Process orders, returns, and exchanges; Maintain accurate customer records and inventory management; Collaborate with other departments to ensure customer needs are met; Continuously improve customer service processes and procedures