Level 2 Technical Support Specialist Broadcast (18-mth FTC)
Core
Resolve complex network incidents, improve service performance, and support critical communications infrastructure for broadcasting and telecommunications.
Role type
Level 2 Technical Support Specialist (Network Operations)
Builds
Managed television and radio services for 99% of the Australian population, including emergency services and critical communications.
Domain
Telecommunications, Broadcasting, Critical Communications
Required skills
Advanced fault diagnostics, network performance analysis, incident triage, ITIL service management, technical documentation, stakeholder engagement
Preferred skills
AIIMS principles, interpreting technical drawings, mentoring technical teams
Technologies
Network management and monitoring systems, NOC tools
Responsibilities
Receive and resolve escalated complex technical incidents, perform advanced fault diagnostics, support Major Incident Management, analyse network data to drive problem management, monitor service configuration accuracy, prepare operational reports, develop knowledge articles, mentor Service Management teams
Seniority
Mid-level, hands-on IC