Service Consultant
Hybrid · Australia
Core
First point of contact for members providing superior service via inbound/outbound calls, emails, and correspondence.
Role type
Service Consultant
Builds
Member support services for a medical defence organisation
Domain
Insurance / Healthcare
Deliverable
client delivery
Required skills
Customer service, attention to detail, data management, analytical skills, communication
Preferred skills
General insurance industry experience, professional membership organisation experience, OH&S knowledge
Responsibilities
Deliver superior service across all channels, maintain member records with precision, identify continuous improvement initiatives, support team goals, follow OH&S guidelines
Seniority
Individual Contributor