Strategic Customer Success Manager, Australia & New Zealand
Core
Own and grow strategic customer relationships with university partners in Australia and New Zealand, driving value from Acuity's higher education assessment and research products.
Role type
Strategic Customer Success Manager (Higher Education)
Builds
Strategic partnerships with universities, driving product adoption and regional market growth
Domain
Higher Education / EdTech / Assessment & Research
Required skills
Strategic relationship building, higher education market knowledge, cross-functional collaboration, opportunity identification, market insight synthesis, stakeholder management
Preferred skills
Experience in Australia/New Zealand higher education landscape, conference representation, autonomous ownership
Technologies
Acuity products (Casper, situational judgment assessments, research insights)
Responsibilities
Own a portfolio of university partners and build trusted relationships with senior decision-makers; Guide partners to meaningful value using customer insights and product capabilities; Identify risks and navigate challenges by coordinating cross-functional resources; Spot opportunities for partnership growth through adoption, new use cases, and referrals; Represent the company at conferences and industry events; Synthesize local market insights to inform regional strategy.
Seniority
Mid-Senior, hands-on IC with strategic autonomy