I&O Country Head - ANZ
Core
Lead IT Infrastructure and Operations for Australia and New Zealand, acting as the bridge between global IT functions, regional business stakeholders, and front-line users to ensure service delivery and cost transparency.
Role type
Senior IC IT Infrastructure and Operations Country Head
Builds
IT services, service desk operations, and vendor management for The Adecco Group in ANZ
Domain
IT Infrastructure and Operations (I&O)
Required skills
ITIL v3/4 certification, stakeholder management, supplier management, financial management, incident management, relationship management, asset management, customer service support, performance management
Preferred skills
Matrix organization experience, crisis management, proactive problem solving
Technologies
ITIL v3, ITIL4
Responsibilities
Represent Global IT in ANZ leadership discussions, lead Field Support and Service Desk, ensure delivery of regional IT requirements via global offerings, coordinate communication between Regional IT and global service owners, lead regular SLA reviews
Seniority
Senior, hands-on IC