Customer Support Specialist
Core
Maintain commercial relationships with key accounts through proactive engagement to deliver a superior customer experience aligned to Nufarm's Go To Market Strategy.
Role type
Customer Support Specialist (Key Account Management)
Builds
Customer service programs, order management, and market intelligence reports for the business.
Domain
Agriculture / Agrochemicals
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
proactive customer engagement, commercial acumen, ERP systems proficiency, CRM usage, data analysis, order management, problem solving, stakeholder management
Preferred skills
experience in operational environments, strong written and presentation skills, autonomy, collaboration
Technologies
JD Edwards, Salesforce, Microsoft Office
Responsibilities
Plan and execute customer service programs via inbound/outbound telephone, email and digital engagement; Schedule regular key account engagements aligned to program objectives; Work with Commercial team to ensure delivery of program objectives; Capture customer feedback and ensure timely resolution; Manage interface with Customer Service for supply chain and commercial queries; Develop and maintain positive channel partner relationships; Perform proactive order management tasks based on customer segmentation; Plan and execute timely programs on Top 30 foundational products; Capture and report market and product intelligence for the IBP process; Maintain customer master data in core systems.
Seniority
Individual Contributor, mid-level