Technical Account Manager
Core
Guide mid-market and enterprise customers in adopting GenAI agents for customer care, handling integrations and custom implementations.
Role type
Technical Account Manager (GenAI/SaaS)
Builds
Custom AI Agent configurations, integrations with e-commerce platforms and CRMs, and self-serve capabilities for clients.
Domain
B2B SaaS, Generative AI, Customer Experience
Deliverable
production ML models | product features | client delivery
Required skills
B2B account management, technical solution design, API integration (REST, GraphQL), prompt engineering, JS/Python scripting, stakeholder management, ROI calculation, process mapping
Preferred skills
AI agent/chatbot experience, enterprise C-level engagement, combined customer success and implementation ownership
Technologies
GenAI platforms, CRMs, e-commerce platforms, REST APIs, GraphQL, JavaScript, Python
Responsibilities
Design integrations and custom implementations for customer systems, act as advisor to maximize platform adoption, manage customer portfolio success from onboarding to renewal, collaborate with internal teams to influence product roadmaps
Seniority
Mid-Senior, hands-on IC
