Technical Account Consultant (Payroll Compliance/Modern Awards)
Core
Specialist for Australian payroll compliance, including Modern Awards, Single Touch Payroll (STP), superannuation, and long service leave, configuring and maintaining these requirements in Rippling for customers.
Role type
Senior Technical Account Consultant (Payroll Compliance)
Builds
Configured payroll compliance setups, complex reports, policy configurations, and training assets for Australian customers.
Domain
Australian Payroll & HR Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Australian Modern Awards interpretation, STP mapping, superannuation configuration, long service leave obligations, SaaS implementation, complex report building, policy configuration, customer enablement, product feedback synthesis
Preferred skills
Enterprise agreement layering, webinar delivery, internal team upskilling, proactive risk identification
Technologies
Rippling platform, STP reporting systems
Responsibilities
Review live customer Modern Award setup and STP mapping to identify compliance gaps; Train customer admins on Modern Award configuration and annual updates; Build complex reports and configure payroll-related policies; Capture structured feedback on payroll performance for Product and Engineering; Run post-implementation health checks for high-value Enterprise accounts; Serve as internal knowledge resource for TAMs and AMs; Host recurring webinars and cohort-based Modern Award briefings; Handle general customer cases outside of payroll as needed
Seniority
Senior, hands-on IC
