Desktop Support
Core
Resolve priority incident tickets and service requests while contributing to incident analysis and change request preparation.
Role type
Desktop Support Engineer
Builds
IT service stability and operational efficiency
Domain
IT Operations / Desktop Support
Required skills
Incident triage, SLA monitoring, change request execution, root cause analysis, software/hardware troubleshooting, documentation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Perform initial triage for high priority incident tickets (P2) and resolve priority incident (P3) tickets within SLAs; Fulfill software/hardware/network service requests; Monitor SLA timelines and participate in service review meetings; Create and execute change requests with rollback plans; Analyze incidents to support root cause analysis and develop mitigation action plans.
Seniority
Mid-level (3-5 years experience)