Community Care Intake Officer
Core
Coordinate, triage, and process incoming referrals for the Commonwealth Home Support Program (CHSP) and National Disability Insurance Scheme (NDIS) to ensure timely access to aged care and disability services.
Role type
Community Care Intake Officer
Builds
Client intake pathways and initial care plans for aged care and disability services
Domain
Aged care and disability services
Required skills
Referral triage, initial client assessments, care plan development, service coordination, record management, waitlist monitoring
Preferred skills
Knowledge of My Aged Care and NDIS guidelines, experience with clinical risk prioritization
Technologies
Uniti, My Aged Care
Responsibilities
Manage incoming referrals via My Aged Care and other pathways; Undertake intake, screening, and initial assessments; Prioritize referrals based on clinical risk and service capacity; Develop initial care plans and service task lists; Coordinate service commencement and referrals to providers; Maintain accurate client records; Liaise with clients, carers, families, and providers; Monitor waitlists for equitable access
Seniority
Fixed-term contract, 6 months