Hotel Service Manager
Core
Oversee front office operations, guest services, and team leadership to ensure high-quality service and operational continuity.
Role type
Front Office Manager / Night Manager
Builds
Guest experiences and operational workflows for hotel properties
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, shift coordination, cash handling, PMS system management, loyalty program management, team supervision, policy enforcement, cross-department communication
Preferred skills
Sihot PMS knowledge, prior front office hospitality experience
Responsibilities
Coordinate front office night team workflow, handle guest check-ins/check-outs, manage guest complaints and inquiries, balance till and cash float, prepare daily reports, conduct departmental meetings, supervise and train team members, ensure accurate PMS data entry, execute foreign currency transactions, maintain front desk presentation
Seniority
Mid-level, hands-on IC